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G. Klien, D. D. Woods, J. M. Bradshaw, R. R. Hoffman, P. J. Feltovich.  2004.  Ten challenges for making automation a "team player" in joint human-agent activity. IEEE Intelligent Systems. 19:91-95.

We propose 10 challenges for making automation components into effective "team players" when they interact with people in significant ways. Our analysis is based on some of the principles of human-centered computing that we have developed individually and jointly over the years, and is adapted from a more comprehensive examination of common ground and coordination.