Visible to the public Trust and Reliance Based on System Accuracy

TitleTrust and Reliance Based on System Accuracy
Publication TypeConference Paper
Year of Publication2016
AuthorsYu, Kun, Berkovsky, Shlomo, Conway, Dan, Taib, Ronnie, Zhou, Jianlong, Chen, Fang
Conference NameProceedings of the 2016 Conference on User Modeling Adaptation and Personalization
Conference LocationNew York, NY, USA
ISBN Number978-1-4503-4368-8
Keywordscomposability, pubcrawl, reliance, Resiliency, system accuracy, trust formation, user-system trust, web of trust

Trust plays an important role in various user-facing systems and applications. It is particularly important in the context of decision support systems, where the system's output serves as one of the inputs for the users' decision making processes. In this work, we study the dynamics of explicit and implicit user trust in a simulated automated quality monitoring system, as a function of the system accuracy. We establish that users correctly perceive the accuracy of the system and adjust their trust accordingly.

Citation Keyyu_trust_2016