Visible to the public A User-centred Design Approach for Mobile- Government Systems for the Elderly

TitleA User-centred Design Approach for Mobile- Government Systems for the Elderly
Publication TypeConference Paper
Year of Publication2018
AuthorsKő, Andrea, Molnár, Tamás, Mátyus, Bálint
Conference Name2018 12th International Conference on Software, Knowledge, Information Management Applications (SKIMA)
Date PublishedDec. 2018
ISBN Number978-1-5386-9141-0
Keywordsacceptance, Collaboration, cybersecurity, E-Government, e-government services, Electronic government, government data processing, governmental services, human factors, IGUAN framework, important benefits, key acceptance factors, m-government for elderly, m-Government prototype, mobile computing, mobile government systems, mobile-government systems, policy-based governance, pubcrawl, qualitative research methods, quantitative research methods, resilience, Resiliency, security, Senior citizens, Statistics, successful-government systems, technology acceptance model, usability, user acceptance, user centred design, user group, user-centred design approach, user-driven method, user-friendliness

This paper aims to discover the characteristics of acceptance of mobile government systems by elderly. Several initiatives and projects offer various governmental services for them, like information sharing, alerting and mHealth services. All of them carry important benefits for this user group, but these can only be utilized if the user acceptance is at a certain level. This is a requirement in order for the users to perceive the services as a benefit and not as hindrance. The key aspects for high acceptance are usability and user-friendliness, which will lead to successful-government systems designed for the target group. We have applied a combination of qualitative and quantitative research methods including an m-Government prototype to explore the key acceptance factors. Research approach utilizes the IGUAN framework, which is a user-driven method. We collected and analysed data guided by IGUAN framework about the acceptance of e-government services by elderly. The target group was recruited from Germany and Hungary. Our findings draw the attention to perceived security and perceived usability of an application; these are decisive factors for this target group.

Citation Keyko_user-centred_2018