Visible to the public What? That's Not a Chair!: How Robot Informational Errors Affect Children's Trust Towards Robots

TitleWhat? That's Not a Chair!: How Robot Informational Errors Affect Children's Trust Towards Robots
Publication TypeConference Paper
Year of Publication2019
AuthorsGeiskkovitch, D. Y., Thiessen, R., Young, J. E., Glenwright, M. R.
Conference Name2019 14th ACM/IEEE International Conference on Human-Robot Interaction (HRI)
Date PublishedMarch 2019
ISBN Number978-1-5386-8555-6
Keywordschild-robot interaction, children trust entities, Computer science, Health Care, hospital environments, hospitals, Human Behavior, human factors, human-robot interaction, medical robotics, multi-robot systems, nonsensical information, Pediatrics, psychology, pubcrawl, reliability, resilience, Resiliency, robot errors, robot informational errors, Robot sensing systems, Robot Trust, robust trust, teaching, Trust, trust robots, young children

Robots that interact with children are becoming more common in places such as child care and hospital environments. While such robots may mistakenly provide nonsensical information, or have mechanical malfunctions, we know little of how these robot errors are perceived by children, and how they impact trust. This is particularly important when robots provide children with information or instructions, such as in education or health care. Drawing inspiration from established psychology literature investigating how children trust entities who teach or provide them with information (informants), we designed and conducted an experiment to examine how robot errors affect how young children (3-5 years old) trust robots. Our results suggest that children utilize their understanding of people to develop their perceptions of robots, and use this to determine how to interact with robots. Specifically, we found that children developed their trust model of a robot based on the robot's previous errors, similar to how they would for a person. We however failed to replicate other prior findings with robots. Our results provide insight into how children as young as 3 years old might perceive robot errors and develop trust.

Citation Keygeiskkovitch_what_2019